9/14/21 Earthlink to Establish New Customer Support Center in City of Norton

Virginia Tobacco Region Revitalization Commission

285 New Jobs Coming to City of Norton

Earthlink to Establish New Customer Support Center

Governor Ralph Northam announced today that Earthlink will establish a new customer support center in the City of Norton. The project will create 285 new jobs and includes $5.4 million in capital investment. The Tobacco Region Revitalization Commission is supporting this project with a $62,500 Tobacco Region Opportunity Fund grant.

Tobacco Commission member, Delegate Terry Kilgore said, “I cannot express how excited we are to have Earthlink locating in Southwest Virginia. I have spent countless hours with the EarthLink team working on this opportunity and can definitely say that we are not only getting a new company that will be creating 285 new, good paying jobs in Southwest Virginia, we are also getting a company that will be an innovative, leading community partner.”

CEO of EarthLink, Glenn Goad added, “Having grown up in this area, it gives me great pride to further EarthLink’s efforts to provide award-winning customer experiences through our new sales and service center in Norton, Virginia. We look forward to a long partnership with this community and the employees who will become part of EarthLink.”

EarthLink is a top U.S. internet service provider offering access to fast, secure, and reliable internet to more homes and small businesses than any other ISP. As an internet pioneer founded in 1994, EarthLink continues to lead the way by offering customers the right connection — the right speed at the right price. An independent company, EarthLink was certified as a Great Place to Work in 2020 and 2021.

Wise County Administrator and Lonesome Pine RIFA Chairman, Mike Hatfield said, “The Lonesome Pine Regional Industrial Facilities Authority (LPRIFA) and its member localities are excited to welcome Earthlink to Southwest Virginia. EarthLink is the first company to announce locating within the LPRIFA’s Project Intersection development in Norton.”

“Virginia’s Southwest is loaded with assets that can attract major corporate players like Atlanta, GA-based EarthLink,” said Will Payne, lead consultant for the Tobacco Commission’s InvestSWVA initiative. “The fact that Glenn Goad, a son of our region, chose to reshore overseas jobs in the City of Norton and Wise County is proof positive that Southwest Virginia’s assets are world-class competitive.”


Contact: Jordan Butler
Telephone: 804-786-7692
Cell: 757-692-0878
Email: jbutler@revitalizeva.org
Website: www.revitalizeva.org